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Browse ProductsWe want you to love every candle. If something isn't right, we'll make it right.
30-Day Guarantee
Full return window from delivery date
Free Returns
On defective items or our error
Full Refund
Back to your original payment method
Easy Exchange
Swap for a different scent or size
Initiate Return
Log in → My Orders → Return Item. Select reason and choose refund or exchange.
Get Return Label
We email you a prepaid return label. Print it and pack the item securely.
Drop Off Package
Hand over at any courier partner location. Keep your tracking number.
Receive Refund
We inspect within 2–3 business days. Refund issued to original payment method.
Original condition
At least 50% of wax remaining, original packaging intact
Within 30 days
Return initiated within 30 days of delivery
Defective items
Any defective or damaged item — no questions asked
Heavily used candles
Items used beyond reasonable testing cannot be returned
Custom / personalised
Custom-made candles are non-returnable
Final Sale items
Items explicitly marked Final Sale are excluded
Scent Exchange
Swap any unburned candle for a different fragrance of equal or greater value.
Size Exchange
Exchange for a different size of the same scent — subject to availability.
Defective Items
Immediate replacement at no cost, with expedited re-shipping.
Important Notes